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Return Policy

Letrix USA, Inc will refund or exchange non-customized products bought via this Web site if they are returned - in a resalable condition - within 28 days of purchase. Cases involving products that have been customized with an engraving will be dealt with on an individual basis. The purchaser must bear the carriage costs of returning unwanted products. For cases in which items have arrived in a damaged or imperfect condition and it is determined that the package was damaged in shipment Letrix USA, Inc. will provide a shipper Call Tag at no cost to the customer. Please use the original packaging to return your purchase. Returns should be sent to:

Letrix USA, Inc. Returns
1733 W Lawrence Ave.
Chicago, IL, 60640



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